PAYMENTS

Delivery and refunds

Effective 13 September 2026

Credit delivery

Purchased credits are normally added to the signed-in Caption Engine account as soon as Stripe confirms payment. If a completed payment is not reflected in your wallet, email us from the address used for your account.

Unused credit packs

You may request a refund for an unused credit pack within 14 days of purchase. Send the request to support@captionengine.org from your account email and include the purchase date. Approved refunds are returned to the original payment method. Bank processing time can vary.

Credits that have been used

Once credits from a purchase have been used for successful AI operations, the purchase has been partly or fully delivered and a refund may be reduced or declined to reflect the service already supplied. This does not affect any refund or remedy required by law.

Failed operations and payment problems

If a generation or regeneration fails, the reserved service credit is automatically returned to the wallet. Duplicate or incorrect charges will be investigated and corrected. Contact support@captionengine.org before opening a card dispute so we can resolve the issue quickly.